Senior Account Manager

Are commercial work and building strong relationships two of your strengths? Do you also have a passion for IT and the digital world? Be sure to read below why you could have a place in our #teamrandstaddigital!

Within our account manager team, we are looking for a real people person. You will build relationships with existing customers and prospects and monitor our customer service.

Did we spark your interest? Let’s dive into this exciting vacancy!

You will be in close contact with your clients and more specifically the hiring managers. Moreover, you go out of your way to strengthen this relationship of trust with your clients.

How will you achieve this goal?

• You will develop a working knowledge of the customer’s business and their needs.
• Those customers discuss their (resource) needs with you. Through personal conversations, you’ll figure out how to perfectly match our services to the client's needs.
• Opportunities are there to be seized! You spot possible opportunities to generate as much business as possible for your team.
• Together with our Talent Acquisition team, you will do your utmost to match the client’s open requests with our digital talent. Next to that, you will also proactively propose our available talents to the client. In all of this, you will secure a close follow-up.
• One of your matches was successful and started the mission with the client? Perfect, great job! Now don’t forget to do the follow-up! How are things working out for the client? Any remarks that need to be attended to? You’ll keep a close eye on the project and you will do timely evaluations from the client side.

You’ll help to understand more about what’s possible in this time of digital transformation. How will you achieve that goal?

• Act as a trusted advisor, understanding the client’s priorities and aligning them with our talent services and solutions.
• The clients/senior leadership will know you as the ‘voice and partner of Randstad Digital’ as you will manage the overall account planning.
• To enhance customer engagement and satisfaction you will ensure a robust after-sales process.
• Monitor market trends, policy developments, and budget cycles to identify new opportunities.

Your profile.

So what are we looking for?

• We are looking for a senior account manager, so +/- 4 years of relevant experience is important for us. Meaning a similar role within IT consultancy, IT solutions, IT services …
• You love communicating with people, learning more about someone's needs and how you can play an important role.
• You are result-oriented, so achieving predefined goals gives you a ton of energy.
• Moreover, you are not afraid to ask questions, address people and negotiate to achieve your goal.
• You are known for your ability to set priorities and to multitask. This also helps you to deal with stressful situations.
• People praise you for your communication style and your problem solving style.
• You’re fluent in Dutch and English. French is a plus.