Dev Ops Engineer

Role Overview

We are looking for an experienced Azure DevOps Engineer to design, automate, and maintain cloud deployment platforms and CI/CD pipelines. You will work closely with development, infrastructure, security, and contact center teams to deliver secure, scalable, and automated solutions on Microsoft Azure and Genesys Cloud. The role requires strong hands-on experience with Infrastructure as Code, deployment automation, scripting, and CI/CD practices, with a particular focus on automating the promotion and migration of Genesys Cloud configurations across environments using CX as Code (Terraform provider).

A major focus of this role is the automation of Genesys Cloud development and configuration migration across environments. While prior Genesys Cloud experience is considered an advantage, strong Terraform, scripting, CI/CD, and automation capabilities are essential. Candidates with a solid DevOps background and a willingness to learn the Genesys Cloud ecosystem are encouraged to apply.

Key Responsibilities

• Design and maintain CI/CD pipelines using Azure DevOps and GitHub Actions.
• Automate infrastructure provisioning using Terraform.
• Design, develop, and maintain automated deployment processes for Genesys Cloud configurations across development, staging, and production environments.
• Implement Infrastructure as Code practices for Genesys Cloud using CX as Code (Terraform provider) to ensure consistent and repeatable deployments.
• Deploy and manage applications on Azure, AKS, and Azure Container Apps.
• Implement and support container platforms using Docker and Kubernetes.
• Integrate monitoring, security, and quality controls into delivery pipelines.
• Develop automation scripts using Python, NodeJS, or Bash.
• Manage release and promotion processes for Genesys Cloud developments and configurations through automated CI/CD pipelines.
• Troubleshoot deployment, infrastructure, and platform issues.
• Collaborate with development, operations, security, and business teams to improve delivery processes.

Required Skills

• Strong experience with Microsoft Azure.
• Azure DevOps and/or GitHub Actions.
• Terraform and Infrastructure as Code (IaC).
• Docker and Kubernetes (AKS).
• Git, Azure Repos, GitHub.
• Scripting with Python, PowerShell, or Bash.
• Azure networking, Key Vault, and identity management.
• Experience with CI/CD pipeline design and automation.
• Strong automation mindset with hands-on experience in Infrastructure as Code and configuration deployment automation.
• Experience designing automated promotion processes between multiple environments (Dev, UAT, Production).

Nice to Have

• Argo CD / GitOps.
• Dynatrace or Azure Monitor.
• ServiceNow Change & Release Management.
• Experience with cloud migration and enterprise environments.
• Azure Container Apps (ACA).
• Knowledge of Genesys Cloud architecture, administration, and configuration.
• Experience with Genesys Cloud CX as Code (Terraform provider).
• Experience automating contact center platform deployments and configuration management.
• Knowledge of DevOps practices within SaaS platforms such as Genesys Cloud.

Profile

• 5+ years of experience in DevOps, Cloud Engineering, or Platform Engineering.
• Strong automation mindset and problem-solving skills.
• Able to work independently and collaborate across teams.
• Excellent communication skills and customer-focused attitude.