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Brayton Global

Brussels / Global

Application Support Engineer

Job Description

Required Qualifications & Skills


Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Education & Experience

  • Bachelor's degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).
  • Prior experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
  • Familiarity with EU environmental regulations is a plus.

Technical Skills

  • Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g., ServiceNow, Jira).
  • Basic understanding of web applications, databases, or API integrations (e.g., how TRACES interacts with EU Login or national systems).
  • Ability to quickly learn new software and adapt to agile development cycles.

Soft Skills

  • Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.
  • Customer-centric mindset with patience and empathy for users with varying technical skills.
  • Analytical thinking to troubleshoot issues methodically and propose solutions.
  • Team collaboration with developers, policy officers, and other support agents. xlxgzvr
  • Attention to detail, especially when handling regulated data (e.g., waste codes, chemical identifiers).

Other Requirements

  • Willingness to work in shifts
  • Mandatory office presence twice per week
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