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TCrew

Brussels Metropolitan Area / Global

Service Desk Engineer

Job Description

Service Desk Engineer - 24/7

Location: Brussels - 100% on-site

Experience: 2-5 years

Languages: Dutch & French mandatory

Schedule: 24/7 rotating shifts, including nights


We are looking for a Service Desk Engineer to support a mission-critical IT environment.

You will provide first-line support, manage incidents and requests, troubleshoot Windows, Active Directory, hardware, software and basic network issues, and escalate complex incidents when required.


Requirements:

  • 2+ years of Service Desk / IT Support experience
  • Fluent French and Dutch
  • Experience or willingness to work in 24/7 shifts
  • Windows, Active Directory, ITSM/ticketing and basic networking
  • ITIL knowledge is a plus
  • Strong communication, empathy and customer orientation
  • Resilient, proactive, reliable and comfortable working under pressure


Previous night-shift or 24/7 support experience is a mandatory.

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