Senior System Engineer

Our partner is an international and well-established organisation with operations across several European locations. Its IT environment supports a diverse international workforce and relies on a collaborative team of engineers to keep everything running smoothly.

As a Senior System Engineer, you will join a small and technically versatile IT team, working closely with engineers and colleagues across different countries. This is not a role limited to ticket resolution: you will work across 1st, 2nd and 3rd line support, infrastructure, cloud and systems administration, while contributing to the continuous improvement of the IT environment.

Senior System Engineer - Your Role

• Provide 1st, 2nd & 3rd line support, troubleshooting a broad range of hardware, software, endpoint and infrastructure issues.
• Administer and maintain Microsoft 365, Entra ID, Azure, Windows and endpoint environments.
• Manage user lifecycle activities including onboarding, offboarding and access management.
• Handle incidents, requests, problems and changes within an ITIL-based service environment, using Jira for ticket management.
• Work closely with international IT engineers, external providers and technical partners to resolve issues and maintain service quality.
• Contribute to IT projects, process improvements, documentation and knowledge sharing, while providing technical backup to the wider team.

Senior System Engineer - Your Profile

• 5+ years of experience as a System Engineer or Service Engineer or in a similar infrastructure-focused role.
• Strong hands-on knowledge of Microsoft 365, Azure and Windows environments.
• Solid experience across 1st, 2nd and 3rd line support, with excellent troubleshooting and problem-solving abilities.
• Comfortable working within an ITIL-based environment and using Jira for IT service management.
• Strong communication skills and a genuine service-oriented mindset; you enjoy working with people as much as solving technical challenges.
• Fluent English is essential; French and/or Dutch are a strong plus.

Senior System Engineer - The Offer for you

• International environment: work with IT professionals and users across multiple European locations.
• Technical variety: a broad role combining support, systems, cloud and infrastructure rather than repetitive ticket handling.
• Strong team culture: join a small, collaborative IT team where knowledge is shared and colleagues support each other.
• Professional growth: exposure to modern technologies, international projects and opportunities to develop your expertise.
• Competitive package: attractive salary and benefits adapted to your experience.
• Waterloo-based: full-time position with occasional travel and an international scope.