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Brayton Global

Brussels / Global

Application Support Engineer

Job Description

Required Qualifications & Skills

Education & Experience

  • Bachelor’s degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).
  • Prior experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
  • Familiarity with EU environmental regulations is a plus.

Technical Skills

  • Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g., ServiceNow, Jira).
  • Basic understanding of web applications, databases, or API integrations (e.g., how TRACES interacts with EU Login or national systems).
  • Ability to quickly learn new software and adapt to agile development cycles.



If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Soft Skills

  • Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.
  • Customer-centric mindset with patience and empathy for users with varying technical skills.
  • Analytical thinking to troubleshoot issues methodically and propose solutions.
  • Team collaboration with developers, policy officers, and other support agents. xlxgzvr
  • Attention to detail, especially when handling regulated data (e.g., waste codes, chemical identifiers).

Other Requirements

  • Willingness to work in shifts
  • Mandatory office presence twice per week


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