Reservations Agent

The Reservations Agent is responsible for managing guest reservations accurately and efficiently while maximising room revenue through effective booking, upselling, and inventory management.

The role works closely with Revenue Management, Front Office, Sales, and Groups to ensure reservations are aligned with hotel strategy and delivered in accordance with Marriott standards.

The position requires strong knowledge of OPERA PMS, hotel rates, room types, availability, and reservation procedures, with a strong focus on guest service and revenue optimisation.

Reporting to

Reservations Manager / Director of Revenue Management

Major responsibilities & accountabilities

Manage reservations and guest communication: Handle enquiries, bookings, amendments, cancellations, and guest requests across telephone, email, and online channels, while coordinating with relevant hotel departments.

Maintain accurate reservation systems: Ensure OPERA PMS and Marriott systems are accurately updated with guest profiles, reservations, rates, room types, payment details, special requests, and booking conditions.

Support revenue management: Apply correct rates, availability, restrictions, packages, and promotions; monitor booking patterns and inventory; and identify opportunities to maximise revenue through upselling.

Coordinate hotel operations: Work closely with Front Office, Revenue Management, Sales, and Groups to manage VIPs, group bookings, special requests, arrivals, room preferences, and operational requirements.

Deliver excellent guest service and reporting: Maintain Marriott service standards, provide personalised guest support, prepare reservation reports, and ensure strong knowledge of hotel facilities, room types, rates, packages, and programmes.

Candidate Profile

You have relevant experience in a similar position within the hotel industry (must)

Experience with OPERA PMS is a strong asset

Experience with Marriott systems or standards is a strong advantage

You are guest-oriented, professional, and commercially minded

You have strong communication and organisational skills

You work accurately and have a strong eye for detail

You are proactive and solution-oriented, even during busy periods

You have a natural talent for sales and upselling

You are a true team player and enjoy working with different departments

You are flexible and willing to work shifts, weekends, and public holidays

Advantages

A varied role within an internationally renowned Marriott hotel

The opportunity to help drive the continued growth of The Belson Brussels

A dynamic and professional working environment within a growing hotel group

A competitive salary package with attractive fringe benefits

Training and career development opportunities within ASHG and Marriott International

Discounted rates for accommodation and meals at ASHG and Marriott hotels worldwide

Working in an environment where hospitality, quality and teamwork are key