Job Description

Medior Service Desk Engineer - Belgium

We are looking for a Medior Service Desk Engineer to join an IT support team within an enterprise environment.

Your mission:

As a Service Desk Engineer, you will be the first point of contact for end users, helping them resolve IT incidents.

Your responsibilities:

• Provide first-line IT support to users (face-to-face and through ticketing systems)

• Analyze and resolve hardware and software incidents

• Manage and follow up on tickets using Service Management tools

• Configure and troubleshoot user devices (PCs, laptops, mobile devices)

• Support users in the use of IT tools and applications

• Escalate complex incidents to the appropriate IT teams

Your profile:

✅ 3 to 5 years of experience in Service Desk / IT Support

✅ Strong knowledge of Microsoft environments (Windows OS, Endpoint, Exchange, Admin Center)

✅ Experience with Intune and Autopilot

✅ Familiarity with Azure

✅ Experience with ticketing and ITSM tools

✅ Knowledge of ITIL processes is a plus

Languages:

& : mandatory

English: professional communication level

Are you passionate about IT support and looking for a role in a modern Microsoft environment? Apply today!

#ServiceDesk #ITSupport #Helpdesk #Microsoft #Intune #Azure #ITJobs #BelgiumJobs

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